Healthcare
Blended Healthcare Training That Excels
How custom eLearning development helped prepare a global staff of newly hired healthcare professionals to work together in a new facility in Qatar
Awards
Client
Alfardan Medical with Northwestern Medicine (AMNM) is a collaboration between Alfardan Group and Northwestern Medicine based on a shared vision of delivering excellence in healthcare.
Alfardan Group in Qatar built a world-class medical facility, AMNM, that reflected the impeccable standards of Alfardan’s unmatched customer service. This luxury facility delivers a wholly unique model of medical care, creating a new benchmark of excellence in the Qatari medical landscape.
Having worked with Northwestern Medicine before, eLearning Brothers was a natural partner to develop a comprehensive online training program to prepare newly hired healthcare professionals, leaders, and employees to deliver the most advanced, patient-centric care with service excellence on day one of the AMNM facility opening and beyond.
Challenge
This training program needed to accomplish several goals, including to:
» Onboard and orient a newly hired cadre of healthcare professionals and staff from all over the world to their jobs and roles at AMNM, as well as prepare them to operate a new polyclinic on opening day and beyond
» Lay the groundwork for AMNM’s unique organizational culture to take hold from the clinic opening and beyond
» Adapt the Northwestern Medicine (NM) model of care, including consultation on cultural adaptation of NM workflows, policies, and systems to the new AMNM clinic
» Enable a team of professionals and staff from diverse backgrounds and cultures to work effectively together in the Qatari culture and healthcare environment
» Provide training processes, systems, and materials that prepare the initial staff for opening day and help onboard the future staff
Strategy & Solution
To meet this challenge, the ELB Learning team:
» Developed a comprehensive blended learning strategy
» Developed role-based learning paths
» Developed a variety of training and performance support materials
Over 24 months and with a budget of $1.47 million, the final blended learning program included:
6 Workshops with Participant Guides
23 Learning Paths
25 Clinical Workflows
8 Service and Safety Tools
4 Leadership Tools
7 Reinforcement Activities
8 Service Checks
4 Templates
4 Manager Checklists
4 Videos
5 Kahoot! Microlearning Activities
1 Manager Playbook
1 AMNM Guidebook
1 Tracking Spreadsheet
11 Job Aids
3 Communication Guides
2 Department Specific Presentations
2 Assessment and Evaluation Templates
Results
The final blended learning onboarding program prepared newly hired healthcare professionals, leaders, and staff from around the world to work together successfully in a new healthcare facility in Qatar.
Leadership and staff reported high levels of satisfaction with the training.
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