Agile Learning Solutions to Improve Organizational Culture

The client is a world-renowned design and consultancy firm specializing in managing natural and built assets. Primarily focusing on Europe and North America, the client manages projects in more than 70 countries globally and has over 30,000 employees worldwide.

Organizational culture is an integral part of the philosophy and work ethos at the client organization. While the client takes pride in offering a happy and motivated workspace that allows their employees to achieve their full potential, they want to go further. In this case, the client was planning a major shift in organizational culture to make it more inclusive, positive, and focused on both individual performance and growth. This was scheduled to be implemented with their performance appraisal cycle and built around the philosophy of “Grow, Perform, Succeed”. The key requirements listed by the client were a simple, yet engaging course structure, the right balance of videos and text, and easy access to the training curriculum via smartphones.

The Instructional Design team at ELB Learning worked in close collaboration with the client and proposed a mobile-first course design and structure for the program. The team also received a few videos from the client, which were integrated into relevant sections of the training program to offer different learning modes.

The final program consisted of seven modules, each one offering an insight into the organization’s new culture philosophy—“Grow | Perform | Succeed” or GPS. This delved into the importance of setting goals, having continuous conversations with your team, and asking for and giving feedback. 

The interactive nature of the program focused on increasing learner curiosity. Each module was supplemented with relevant articles and videos that prompt the learner to acquire information and help them get oriented with the new organizational culture and appraisal process with ease. 

The modules had a standard duration of 15 minutes which also included a road map of the next steps for the learner. Keeping the duration consistent helped provide only relevant information for the learners.

The program was created and delivered to learner audiences across locations. 

Stakeholders reported:

• Easy transition to a new organizational culture 
• Transparency among employees across different levels 
• A clear understanding of the new organizational philosophy 
• An appraisal process that was smooth and built upon the strengths of the employees 
• 50% faster completion of the appraisal process
• A stronger commitment to organizational success.

“The entire learning experience has a compelling look and feel, is intuitive, mobile-friendly, and contains just-in-time microlearning components. The ELB Learning team has been very collaborative, trustworthy, and agile in their working style and we are elated with the result!”

- Suzanne Nap, Global HR Projects & Processes Manager

‍